Kaletech quality policy
Quality policy
In view of the defined context of the organisation, management hereby declares this quality policy, which provides a framework for the strategic direction of the organisation, for setting quality objectives and for the continual improvement of the quality management system.
Customer satisfaction
Customer feedback is the measure for determining quality; we understand quality as customer satisfaction. The aim is the full satisfaction of the requirements and expectations of the customer, as well as of legitimate interested parties.
Perfect quality
We want satisfied customers in every respect. That is why the highest possible quality of the products supplied and services provided is our top goal. The personal goal of all the company's employees is error-free work.
Optimal processes
Inquiries, quotations and orders are processed properly and smoothly. Confirmed deadlines must be met without exception, and deliveries of our products and services must correspond exactly to the customer's specifications.
Quality of purchased products
Quality depends to a large extent on the quality of purchased products. We select our suppliers carefully and demand only perfect quality. We work closely with our suppliers.
Continual improvement
Changes in organisation and management are directed towards the continual improvement of the quality of products and services. It is not enough merely to remove errors; it is also necessary to find the cause and resolve it. The same error must not occur twice.
Competence
Every employee contributes through their work to the fulfilment of our quality objectives. Everyone must know their responsibility and position within the management system; the high-quality and responsible work of every employee is a guarantee of the company's success. Knowledge and competences are reviewed and maintained.